From www.ceragem .com

Welcome to Ceragem Santa Ana

Email: cmslifem@yahoo.com

(714) 907-5752

www.ceragemsa.com

www.ceragemcalifornia.com

 

WARRANTY & HELP (CERAGEM-C & CERAGEM-RH)

 

Note: For all warranty repairs, customers must contact Ceragem International, Inc

3699 Wilshire Blvd #930, Los Angeles, CA

Limited Warranty & Service Terms

 

I. ONE-YEAR LIMITED WARRANTY ON SELECTED PARTS AND LABOR.
Your CERAGEM Automatic Thermal Massager is warranted for normal household use in accordance with the owner’s manual, against original defects in material and workmanship, on most parts and service for a period of two full years from the date of delivery.

 

II. 90 DAY LIMITED WARRANTY ON SELECTED PARTS.
Most parts on your CERAGEM Automatic Thermal Massager are covered by a 2-year limited warranty. However, the wear & tear parts designated as "chargeable" in the Parts List (available online at www.ceragemsa.com) is covered by a 90-day warranty only. For 90 days from the date of delivery, Ceragem will cover parts and labor to correct any defects in materials and workmanship concerning the product. After the initial 90-day period, the "chargeable parts" and labor shall be the responsibility of the purchaser and/or user of the Ceragem product.

 

III. LIMITATIONS ON ALL WARRANTIES.
This limited warranty is applicable if when the CERAGEM product is purchased and used within the United States or Canada. This warranty does not apply if the CERAGEM product is used in a commercial or rental application, or in an apartment setting where the product is placed into a common area.

At the time of service, proof of purchase in the form of a customer sales agreement or comparable substitute proof of purchase showing the date of purchase, the serial number of the product and the seller’s name and address will be required before service is rendered. Warranty service can only be obtained by providing the product to the following authorized repair facilities.

1. CERAGEM authorized service centers
2. CERAGEM authorized warranty service dealers.

For a list of authorized repair facilities, visit CERAGEMSA online at www.ceragemsa.com.

This warranty does not cover pick up, delivery or house calls. All transportation, shipping and handling cost incurred by the buyer in obtaining service, including but not limited to pickup and delivery charges, shall be borne by the buyer, and not CERAGEM. If the product is shipped, the purchaser is responsible for adequately packaging the product for shipment. The purchaser shall void this warranty if:

  1. An attempt is made to service the product by anyone other than a CERAGEM authorized service center or authorized warranty service dealer;

  2. The purchaser attempts to use non-CERAGEM authorized parts;

  3. The CERAGEM product is used in a commercial or rental setting, or in a common area of a residential complex;

  4. The purchaser attempts to modify the product or any of its parts;

  5. The purchaser causes damage to the product resulting from accident, misuse, abuse (dropping, hitting, knocking, kicking, cutting, drilling, punching holes, twisting and pulling cable, burning, scratching, etc.), neglect, unusual physical, electrical or electro-mechanical stress, or problems of external power source, or is damaged by an act of god or natural calamity;

  6. The product serial number is rendered illegible or the serial number is removed;

  7. The product malfunctions as a result from the use of the product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by CERAGEM.

In the event CERAGEM conducts warranty service, all repaired or replaced parts shall be warranted for a period equal to the remainder of the original Limited Warranty on the original product or for ninety (90) days, whichever is longer. All replaced parts, components, boards and equipment shall become the property of CERAGEM.

IV. CERAGEM SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you. However, in most states, this warranty does not include the cost of any inconvenience, consequential damages, or property damage due to the failure of the product, and does not cover damage due to misuse, abuse, accident, act of god or any natural calamity or damage arising out of transportation of the product. This limited warranty is the sole warranty provided by the manufacturer and distributor of the product and no other person is authorized to extend any warranty on behalf of said manufacturer or distributor. This warranty is in lieu of all other warranties, expressed or limited, including the implied warranty of merchantability or fitness for a particular purpose. This warranty is non-transferable and is intended for use by the original purchaser, only.

 

V. IF YOU SHOULD REQUIRE SERVICE.
If you require service, please contact the dealer where you originally purchased your CERAGEM product, or from any authorized CERAGEM retail distributor. If further assistance is needed, or if there are questions concerning this warranty or service of your CERAGEM product, please contact CERAGEMSA customer service at 1-714-907-5752 or visit CERAGEMSA online at www.ceragemsa.com.

 

Problem:
 

The remote control does not turn on.

Solution:

Check the main power fuse (see below picture).
Check to make sure the power cord and the remote control are properly connected. Check to make sure the main power switch is in "On" position.

 

Ceragem Classic

Ceragem RH

 

Problem:

The external projectors (3-sphere, 9-sphere, and/or cerapad) do not turn on.

Solution:

Check to make sure it is properly connected.

 

Problem:

The internal projector does not move.

Solution:

Turn off the main power switch and turn it on again.
Disconnect the remote control from the managed, reconnect it, and press the on buttons on the remote control again.

 

Problem:

The remote control displays "-L".

Solution:

Just wait few minutes until the jade rollers warm up and the "-L" sign disappear. Use the bed normally.

 

Problem:

The remote control displays error messages such as "-t", "-d", "-", "-H" or other alphabet letters.

Solution:

Turn off the main power switch, disconnect the power cord and contact your local assistance.

 

CERAGEM-C Part List

Part No

Description

Remarks

B01

Main PCB

 

B02

Remote PCB

 

B03

Heat Control PCB

 

B04

Lamp PCB

 

B05

Motor Assembly

 

B06

Motor Bearing Housing Assembly

 

B07

Transformer

 

B08

Noise Filter

 

B09

Power Cord

Chargeable

B10

AC Inlet

Chargeable

B11

Heat Control Power Switch

Chargeable

B12

Main Power Fuse (125V, 3A)

 

B13

Main PCB Lamp Fuse (250V, 12A)

 

B14

Fuse Others (250V, 2.5A)

 

B15

3 Sphere Projector Assembly

Chargeable

B16

9 Sphere Projector Assembly

Chargeable

B17

Internal Projector Assembly

Chargeable

B18

Remote Control Assembly

Chargeable

B19

Main Plate Assembly

Chargeable

B20

Inlet Plate Assembly

Chargeable

B21

Temperature Control Plate Assembly

Chargeable

B22

Jack Plate Assembly

Chargeable

B23

Wire Chain Cable

 

B24

Remote Cable

Chargeable

B25

9 Sphere External Cable

Chargeable

B25-3

3 Sphere External Cable

Chargeable

B26

Heat Cable2 (580mm)

 

B27

Cross Cable2 (720mm)

 

B28

Flexible Cable

 

B29

Limit Switch A (LONG)

 

B30

Limit Switch B (SHORT)

 

B31

External Projector Sensor (140mm)

 

B32

Internal Projector Sensor (185mm)

 

B33

Supplementary Mat Sensor

 

B34

3 Sphere Projector Cover

Chargeable

B35

9 Sphere Projector Cover

Chargeable

B36

3 Sphere Projector Base

Chargeable

B37

9 Sphere Projector Base

Chargeable

B38

Lamp(HE)

Chargeable

B39

Lamp(IR)

Chargeable

B40

Lamp(Halogen)

Chargeable

B41

Internal Projector Lamp Holder

 

B42

Moving Bracket

 

B43

Tension Bracket

 

B44

Internal Projector Wheel

 

B45

Int/Ext Projector Jade

Chargeable

B46

Rolling Cap

Chargeable

B47

Jade Ring

 

B48

Teflon Bushing

 

B49

Inside Cover

Chargeable

B50

Main Mat Outside Cover

Chargeable

B51

Supplemental Mat Outside Cover

Chargeable

B52

Cover Clothes Plastic Bar

 

B53

Main Mat Cover

Chargeable

B54

Supplementary Mat Cover

Chargeable

B55

Remote Control Rubber

 

B56

Lamp Socket(Yellow)

 

B57

Lamp Socket(Black)

 

B58

Lamp Socket(Red)

 

B59

Ceragem Tape

NotforSale

B60

Band A(3 Sphere Projector)

Chargeable

B61

Band B(9 Sphere Projector)

Chargeable

B62

Abdominal Belt

Chargeable

B63

Storage Box

Chargeable

B64

Epoxy C/Panel (Main Mat /Left)

Chargeable

B65

Epoxy C/Panel (Main Mat /Right)

Chargeable

B66

Epoxy C/Panel (Sub Mat)

Chargeable

B67

Foam Mold

Chargeable

B68

Sub Mold

 

B69

Supplementary Mat Assembly

 

B70

Support Leg (Long)

Chargeable

B71

Support Leg (Short)

Chargeable

B72

Leg Connection Pipe

Chargeable

B73

Support Frame (Long)

Chargeable

B74

Support Frame (Short)

Chargeable

B75

Rail (Left)

 

B76

Rail (Right)

 

B77

Bimetal with Lamp Socket

 

B78

Bimetal

 

B79

Bimetal For 3 Sphere Projector

 

B80

Remote Control Cradle

Chargeable

B81

Leg Connection Bracket

Chargeable

B82

Blanket

Chargeable

B83

Motor Cover

Chargeable

B84

Main Body (Wood)

Chargeable

B85

Bimetal for Internal Projector

 

B86

Frame Bold Set with Wrench

Chargeable

 

 

 

 

CERAGEM-RH Part List

Part No

Description

Remarks

C01

Main PCB

 

C02

MCU PCB

 

C03

Remote Control PCB

 

C04

Lamp PCB

 

C05

Power Supply PCB

 

C06

Led PCB

 

C07

Motor Assembly

 

C08

Motor Bearing Housing Assembly

 

C09

Transformer

 

C10

Power Cord

Chargeable

C11

AC Inlet With Main Power Switch

 

C12

Main Power Fuse (250V,6.3A)

 

C13

Power PCB Fuse (250V,4A)

 

C14

3 Sphere Projector A'ssy

Chargeable

C15

9 Sphere Projector A'ssy

Chargeable

C16

Internal Projector A'ssy

Chargeable

C17

Remote Control A'ssy

Chargeable

C18

Main Plate A'ssy

Chargeable

C19

Power Jack Plate A'ssy

Chargeable

C20

Jack Plate A'ssy

Chargeable

C21

Chain A'ssy

 

C22

Remote Control Cable

Chargeable

C23

9 Sph.External Cable

Chargeable

C24

3 Sph.External Cable

Chargeable

C25

Jack Cable

Chargeable

C26

Coil Cable

 

C27

Power Supply Cable

Chargeable

C28

Power Input Cable

 

C29

Long Limit Switch

 

C30

Short Limit Switch

 

C31

Int.Projector Sensor

 

C32

9 Sph.Projector Sensor

 

C33

3 Sph.Projector Sensor

 

C34

3 Sphere Projector Cover

Chargeable

C35

9 Sphere Projector Cover

Chargeable

C36

3 Sphere Projector Base

Chargeable

C37

9 Sphere Projector Base

Chargeable

C38

Lamp White

Chargeable

C39

Lamp Red

Chargeable

C40

Lamp Halogen

Chargeable

C41

Internal Projector Lamp Holder

 

C42

Moving Bracket

 

C43

Tension Bracket

 

C44

Pulling Bracket

 

C45

Internal Projector Wheel

 

C46

External Projector Jade

Chargeable

C47

Internal Projector Jade

Chargeable

C48

Teflon Bushing

 

C49

Jade Ring (Orange)

 

C50

Jade Ring (White)

 

C51

Inside Cover

Chargeable

C52

Main Mat Outside Cover

Chargeable

C53

Supplementary Mat Outside Cover

Chargeable

C54

Inside Cover Support Bar

 

C55

Main Mat Cover

Chargeable

C56

Supplementary Mat Cover

Chargeable

C57

Remote Control Rubber

Chargeable

C58

Lamp Socket

 

C59

9 Sph.Yellow Bridge

 

C60

9 Sph.Black Bridge

 

C61

3 Sph.Yellow Bridge

 

C62

Ceragem Tape

 

C63

Band A(3 Sphere Proj.)

Chargeable

C64

Band B(9 Sphere Proj.)

Chargeable

C65

Abdominal Belt

Chargeable

C66

Blanket

Chargeable

C67

Storage Box

Chargeable

C68

Epoxy Carbon Panel Left

Chargeable

C69

Epoxy Carbon Panel Right

Chargeable

C70

Lower Mat Heater

Chargeable

C71

Foam Mold

Chargeable

C72

Sub Mold

Chargeable

C73

3 Sph.Projector Foam

Chargeable

C74

3 Sph.Projector Hole Cover

Chargeable

C75

Rail Left

 

C76

Rail Right

 

C77

Rail Center

 

C78

Support Frame Long

Chargeable

C79

Support Frame Short

Chargeable

C80

Support Leg

Chargeable

C81

Plastic Corner

Chargeable

C82

Long Left Panel

Chargeable

C83

Long Right Panel

Chargeable

C84

Short Left Panel

Chargeable

C85

Short Right Panel

Chargeable

C86

Hanging Bracket

Chargeable

C87

Handle

Chargeable

C88

Remote Control Craddle

Chargeable

C89

Main Body (Wood)

Chargeable

C90

Motor Cover

Chargeable

C91

Motor Cover Support

Chargeable

C92

Main PCB Bracket

Chargeable

C93

Frame Bolt Set With Wrench

Chargeable

C94

Power Supply Case

Chargeable

C95

Power Supply Hanging Bracket

Chargeable

C96

Idle Sprocket