Welcome to Ceragem Santa Ana  

www.ceragemsa.com    

 www.ceragemcalifornia.com  

WARRANTY & HELP (CERAGEM-C & CERAGEM-RH)

Note: For all warranty repairs, customers must contact Ceragem International, Inc

3699 Wilshire Blvd #930

800-903-9333 / 213-480-7070

FAX: 213-480-7071

Limited Warranty & Service Terms

I. TWO-YEAR LIMITED WARRANTY ON SELECTED PARTS AND LABOR.
Your CERAGEM Automatic Thermal Massager is warranted for normal household use in accordance with the owner’s manual, against original defects in material and workmanship, on most parts and service for a period of two full years from the date of delivery.

II. 90 DAY LIMITED WARRANTY ON SELECTED PARTS.
Most parts on your CERAGEM Automatic Thermal Massager are covered by a 2-year limited warranty. However, the wear & tear parts designated as "chargeable" in the Parts List (available online at www.ceragemsa.com) is covered by a 90-day warranty only. For 90 days from the date of delivery, Ceragem will cover parts and labor to correct any defects in materials and workmanship concerning the product. After the initial 90-day period, the "chargeable parts" and labor shall be the responsibility of the purchaser and/or user of the Ceragem product.

III. LIMITATIONS ON ALL WARRANTIES.
This limited warranty is applicable if when the CERAGEM product is purchased and used within the United States or Canada. This warranty does not apply if the CERAGEM product is used in a commercial or rental application, or in an apartment setting where the product is placed into a common area.

At the time of service, proof of purchase in the form of a customer sales agreement or comparable substitute proof of purchase showing the date of purchase, the serial number of the product and the seller’s name and address will be required before service is rendered. Warranty service can only be obtained by providing the product to the following authorized repair facilities.

1. CERAGEM authorized service centers
2. CERAGEM authorized warranty service dealers.

For a list of authorized repair facilities, visit CERAGEM online at www.ceragem.com.

This warranty does not cover pick up, delivery or house calls. All transportation, shipping and handling cost incurred by the buyer in obtaining service, including but not limited to pickup and delivery charges, shall be borne by the buyer, and not CERAGEM. If the product is shipped, the purchaser is responsible for adequately packaging the product for shipment. The purchaser shall void this warranty if:

1. An attempt is made to service the product by anyone other than a CERAGEM authorized service center or authorized warranty service dealer;

2. The purchaser attempts to use non-CERAGEM authorized parts;

3. The CERAGEM product is used in a commercial or rental setting, or in a common area of a residential complex;

4. The purchaser attempts to modify the product or any of its parts;

5. The purchaser causes damage to the product resulting from accident, misuse, abuse (dropping, hitting, knocking, kicking, cutting, drilling, punching holes, twisting and pulling cable, burning, scratching, etc.), neglect, unusual physical, electrical or electromechanical stress, or problems of external power source, or is damaged by an act of god or natural calamity;

6. The product serial number is rendered illegible or the serial number is removed;

7. The product malfunctions as a result from the use of the product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by CERAGEM.

In the event CERAGEM conducts warranty service, all repaired or replaced parts shall be warranted for a period equal to the remainder of the original Limited Warranty on the original product or for ninety (90) days, whichever is longer. All replaced parts, components, boards and equipment shall become the property of CERAGEM.

IV. CERAGEM SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you. However, in most states, this warranty does not include the cost of any inconvenience, consequential damages, or property damage due to the failure of the product, and does not cover damage due to misuse, abuse, accident, act of god or any natural calamity or damage arising out of transportation of the product. This limited warranty is the sole warranty provided by the manufacturer and distributor of the product and no other person is authorized to extend any warranty on behalf of said manufacturer or distributor. This warranty is in lieu of all other warranties, expressed or limited, including the implied warranty of merchantability or fitness for a particular purpose. This warranty is non-transferable and is intended for use by the original purchaser, only.

V. IF YOU SHOULD REQUIRE SERVICE.
If you require service, please contact the dealer where you originally purchased your CERAGEM product, or from any authorized CERAGEM retail distributor. If further assistance is needed, or if there are questions concerning this warranty or service of your CERAGEM product, please contact CERAGEM customer service at 1-800-903-9333; write to CERAGEM at 3699 Wilshire Blvd. Ste. 900, Los Angeles, CA 90010; or visit CERAGEM online at www.ceragem.com.

 

CERAGEM-C Part List Part No Description Remarks B01 Main PCB   B02 Remote PCB   B03 Heat Control PCB   B04 Lamp PCB   B05 Motor Assembly   B06 Motor Bearing Housing Assembly   B07 Transformer   B08 Noise Filter   B09 Power Cord Chargeable B10 AC Inlet Chargeable B11 Heat Control Power Switch Chargeable B12 Main Power Fuse (125V, 3A)   B13 Main PCB Lamp Fuse (250V, 12A)   B14 Fuse Others (250V, 2.5A)   B15 3 Sphere Projector Assembly Chargeable B16 9 Sphere Projector Assembly Chargeable B17 Internal Projector Assembly Chargeable B18 Remote Control Assembly Chargeable B19 Main Plate Assembly Chargeable B20 Inlet Plate Assembly Chargeable B21 Temperature Control Plate Assembly Chargeable B22 Jack Plate Assembly Chargeable B23 Wire Chain Cable   B24 Remote Cable Chargeable B25 9 Sphere External Cable Chargeable B25-3 3 Sphere External Cable Chargeable B26 Heat Cable2 (580mm)   B27 Cross Cable2 (720mm)   B28 Flexible Cable   B29 Limit Switch A (LONG)   B30 Limit Switch B (SHORT)   B31 External Projector Sensor (140mm)   B32 Internal Projector Sensor (185mm)   B33 Supplementary Mat Sensor   B34 3 Sphere Projector Cover Chargeable B35 9 Sphere Projector Cover Chargeable B36 3 Sphere Projector Base Chargeable B37 9 Sphere Projector Base Chargeable B38 Lamp(HE) Chargeable B39 Lamp(IR) Chargeable B40 Lamp(Halogen) Chargeable B41 Internal Projector Lamp Holder   B42 Moving Bracket   B43 Tension Bracket   B44 Internal Projector Wheel   B45 Int/Ext Projector Jade Chargeable B46 Rolling Cap Chargeable B47 Jade Ring   B48 Teflon Bushing   B49 Inside Cover Chargeable B50 Main Mat Outside Cover Chargeable B51 Supplemental Mat Outside Cover Chargeable B52 Cover Clothes Plastic Bar   B53 Main Mat Cover Chargeable B54 Supplementary Mat Cover Chargeable B55 Remote Control Rubber   B56 Lamp Socket(Yellow)   B57 Lamp Socket(Black)   B58 Lamp Socket(Red)   B59 Ceragem Tape Not for Sale B60 Band A(3 Sphere Projector) Chargeable B61 Band B(9 Sphere Projector) Chargeable B62 Abdominal Belt   Chargeable B63 Storage Box Chargeable B64 Epoxy C/Panel (Main Mat /Left) Chargeable B65 Epoxy C/Panel (Main Mat /Right) Chargeable B66 Epoxy C/Panel (Sub Mat) Chargeable B67 Foam Mold  Chargeable B68 Sub Mold    B69 Supplementary Mat Assembly   B70 Support Leg (Long) Chargeable B71 Support Leg (Short) Chargeable B72 Leg Connection Pipe Chargeable B73 Support Frame (Long) Chargeable B74 Support Frame (Short) Chargeable B75 Rail (Left)   B76 Rail (Right)   B77 Bimetal with Lamp Socket   B78 Bimetal   B79 Bimetal For 3 Sphere Projector   B80 Remote Control Cradle Chargeable B81 Leg Connection Bracket Chargeable B82 Blanket Chargeable B83 Motor Cover Chargeable B84 Main Body (Wood) Chargeable B85 Bimetal for Internal Projector   B86 Frame Bold Set with Wrench Chargeable

CERAGEM-RH Part List Part No Description Remarks C01 Main PCB   C02 MCU PCB   C03 Remote Control PCB   C04 Lamp PCB   C05 Power Supply PCB   C06 Led PCB   C07 Motor Assembly   C08 Motor Bearing Housing Assembly   C09 Transformer   C10 Power Cord Chargeable C11 AC Inlet With Main Power Switch   C12 Main Power Fuse (250V,6.3A)   C13 Power PCB Fuse (250V,4A)   C14 3 Sphere Projector A'ssy Chargeable C15 9 Sphere Projector A'ssy Chargeable C16 Internal Projector A'ssy Chargeable C17 Remote Control A'ssy Chargeable C18 Main Plate A'ssy Chargeable C19 Power Jack Plate A'ssy Chargeable C20 Jack Plate A'ssy Chargeable C21 Chain A'ssy   C22 Remote Control Cable Chargeable C23 9 Sph.External Cable Chargeable C24 3 Sph.External Cable Chargeable C25 Jack Cable Chargeable C26 Coil Cable   C27 Power Supply Cable Chargeable C28 Power Input Cable   C29 Long Limit Switch   C30 Short Limit Switch   C31 Int.Projector Sensor   C32 9 Sph.Projector Sensor   C33 3 Sph.Projector Sensor   C34 3 Sphere Projector Cover Chargeable C35 9 Sphere Projector Cover Chargeable C36 3 Sphere Projector Base Chargeable C37 9 Sphere Projector Base Chargeable C38 Lamp White Chargeable C39 Lamp Red Chargeable C40 Lamp Halogen Chargeable C41 Internal Projector Lamp Holder   C42 Moving Bracket   C43 Tension Bracket   C44 Pulling Bracket   C45 Internal Projector Wheel   C46 External Projector Jade Chargeable C47 Internal Projector Jade Chargeable C48 Teflon Bushing   C49 Jade Ring (Orange)   C50 Jade Ring (White)   C51 Inside Cover Chargeable C52 Main Mat Outside Cover Chargeable C53 Supplementary Mat Outside Cover Chargeable C54 Inside Cover Support Bar   C55 Main Mat Cover Chargeable C56 Supplementary Mat Cover Chargeable C57 Remote Control Rubber Chargeable C58 Lamp Socket   C59 9 Sph.Yellow Bridge   C60 9 Sph.Black Bridge   C61 3 Sph.Yellow Bridge   C62 Ceragem Tape   C63 Band A(3 Sphere Proj.) Chargeable C64 Band B(9 Sphere Proj.) Chargeable C65 Abdominal Belt Chargeable C66 Blanket Chargeable C67 Storage Box Chargeable C68 Epoxy Carbon Panel Left Chargeable C69 Epoxy Carbon Panel Right Chargeable C70 Lower Mat Heater Chargeable C71 Foam Mold Chargeable C72 Sub Mold Chargeable C73 3 Sph.Projector Foam Chargeable C74 3 Sph.Projector Hole Cover Chargeable C75 Rail Left   C76 Rail Right   C77 Rail Center   C78 Support Frame Long Chargeable C79 Support Frame Short Chargeable C80 Support Leg Chargeable C81 Plastic Corner Chargeable C82 Long Left Panel Chargeable C83 Long Right Panel Chargeable C84 Short Left Panel Chargeable C85 Short Right Panel Chargeable C86 Hanging Bracket Chargeable C87 Handle Chargeable C88 Remote Control Craddle Chargeable C89 Main Body (Wood) Chargeable C90 Motor Cover Chargeable C91 Motor Cover Support Chargeable C92 Main PCB Bracket Chargeable C93 Frame Bolt Set With Wrench Chargeable C94 Power Supply Case Chargeable C95 Power Supply Hanging Bracket Chargeable C96 Idle Sprocket